Citizen Hotline

With the Citizen Hotline, citizen concerns are e-mailed directly to City staff to be forwarded to the appropriate personnel.

If you have an urgent or time-sensitive issue to report after hours, please contact the non-emergency dispatch number at 281-471-3810 prior to completing an online form or emailing the Citizen Hotline.

Is your concern related to one of the following categories?  If so, please click on the associated link to submit your report. 
After Hours Water and Sewer Emergencies
General Compliment or ComplaintStreets and Drainage Emergencies
Street Light Outage
Code Enforcement Issues
Animal Control
Property Tax Information

For all other inquiries:

Please email us at:

In the subject line please provide a brief description of your question or concern.

In the body of the message, please be sure to provide the following:

Your contact information including:

  • First Name
  • Last Name
  • Street Address
  • City
  • State
  • Zip Code

Other contact information including:

  • Telephone number
  • Fax number
  • E-mail address

Details of the question or concern including all important information, such as the address or location, and time and date of events.